Privacy Policy
Your privacy is important to us. This policy explains how Amatola Water collects, uses, and protects your personal information.
Last updated: January 2026
1. Introduction
Amatola Water Board ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.
2. Information We Collect
Personal Information
- Name and contact details (email address, phone number, postal address)
- Account credentials and identification numbers
- Payment and billing information
- Communication preferences
Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website addresses
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our water services
- Process payments and manage accounts
- Respond to inquiries and provide customer support
- Send service notifications and updates
- Improve our website and services
- Comply with legal obligations
- Detect and prevent fraud or unauthorized access
4. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Secure servers and firewalls
- Access controls and authentication
- Regular security assessments and audits
- Staff training on data protection
5. Your Rights Under POPIA
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services based on usage patterns
- Provide relevant content and features
You can manage your cookie preferences through our Cookie Settings, accessible from the footer of our website.
7. Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To trusted service providers who assist in operating our website and services
- When required by law or to protect our rights
- In connection with a merger, acquisition, or sale of assets
- With your explicit consent
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:
Information Officer
Amatola Water Board
6 Lancaster Road, Vincent
East London, 5247
Email: privacy@amatolawater.co.za
Tel: +27 (0) 43 707 3700